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Foreword


          From the Director's Desktop...

          Vision 2020 nd Banking Technology Trajectory
                               a

            N 1998, Dr. Abdul Kalam, a great visionary,

          Iput forward a countrywide plan called
          Technology Vision 2020, which he described as
          a roadmap for transforming India from a less
          developed to a developed society in 20 years.
          Taking a cue from his vision, there have been
          several documents detailing the path the
          country is likely to travel in different areas,

          including banking technology.
          We all have witnessed the journey the country

          has undertaken in achieving the goal it set for
          itself about two-and-a-half decades back. In          IDRBT, a unique Institute established by
          particular, we have seen the banking sector           Reserve Bank of India, has throughout this
          moving steadily towards what we today call the        period been playing a key role in the digital
          digital banking. During the journey, banks have       transformation of the banks. During the first
          adopted relevant technology, including the            two decades, it has focussed on building robust
          latest like artificial intelligence, to enhance        secure infrastructure, which was the need of the

          efficiency of internal processes and efficacy of          hour. The activities included setting up critical
          user interfaces. They ensured that it was only on     nationwide infrastructure like NFS      (National
          rare occasions the customer needed to walk into       Financial Switch), INFINET (Indian Financial
          a physical branch and that most of the services       Network), SFMS (Structured Financial
          and interactions could be carried through the         Messaging System) and IBCC (Indian Banking
          friendly mobile apps.                                 Community Cloud). As these systems matured,
                                                                the same were transferred to companies like
          The first two decades of the twenty first century
                                                                NPCI and IFTAS. While NPCI took over NFS, the
          have also seen the birth of new organizations
                                                                other services were taken over by IFTAS, a
          like NPCI, new players in the banking system
                                                                company promoted by IDRBT to manage them.
          like payment banks, new challenging yet
          cooperating entities called FinTechs and game         In the meantime, the Institute has redefined its
          changers like PPIs and P2Ps. Innovation has           role from providing infrastructure services to
          been the key to open new vistas of the banking.       banking sector to an innovative hub working at





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